You have 60 days from the date of receipt of your Velnia order to request a refund if the product does not meet your expectations. Conditions for Refund

The product must be returned in its original condition, unused, with the packaging and seals intact. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part. Refund Procedure

Contact us: Send an email to our customer service at to initiate your refund request. Please include your order number and the reason for your return. Return the product: After confirmation by our customer service, return the product to the provided address. Product inspection: Upon receipt, we will inspect the product. If everything is in order, we will proceed with the refund. Refund: The refund will be made to the original payment method within 14 business days after receipt and inspection of the return. Exceptions

Products purchased on sale or with a promotional code are not eligible for a refund. The initial shipping costs are not refundable.

Assistance For any questions or concerns regarding your return or refund, please do not hesitate to contact our customer service. We are here to help and strive to make your experience with Velnia as pleasant as possible.

We appreciate your understanding and trust in Velnia.